At VidaIndia, we want you to be completely satisfied with your purchase. If you need to cancel an order or request a refund, please review our refund and cancellation policy below:
Cancellation Policy: You may cancel your order for a full refund within 24 hours of placing the order. To cancel an order, please contact our customer support team with your order number and reason for cancellation.
Refund Policy: If you are not satisfied with your purchase for any reason, you may return the item(s) for a refund within [number] days of receipt. The item(s) must be unused, in its original packaging, and in the same condition as when you received it. Once we receive the returned item(s), we will process your refund within [number] business days.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure that the returned item(s) reach us safely.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately for assistance. We will provide instructions on returning the item(s) and arrange for a replacement or refund as needed.
Exchanges: Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired item.
Refunds to Original Payment Method: Refunds will be issued to the original form of payment used for the purchase. Please note that it may take several business days for the refund to appear on your credit card statement, depending on your bank or credit card issuer.
If you have any questions or concerns regarding our refund and cancellation policy, please contact our customer support team for assistance.